
Author: James T. Reese
Published: January 2013
Pages: 198
Format: Paperback 9781935412205
Price: $52.00
In one of the most current and comprehensive textbooks on the topic of ticket operations and sales management, James T. Reese and a collection of academicians and practitioners provide insight, practical tips, and first-hand accounts of what it takes to excel in this growing and ever-changing industry. Chapters cover topics such as customer service, sales, pricing, distribution, the secondary ticket market, and new ticketing technology.
"This book is the 'how to' book on ticket operations and sales management. Students utilizing this book will be prepared to sell and operate one of the most important revenue streams in sport ticketing."
—From the foreword by Rick Nichols, owner of Admissions Sport Consulting
Contents
Foreword
Rick Nichols vii
Acknowledgments ix
Chapter 1 ticket Operations history and Background
James T. Reese, Jr. and Derek Thomas 1
Chapter 2 ticketing technology
James T. Reese, Jr., Dexter Davis, Katelyn Jacobs, and
Don Rovak 11
Chapter 3 Customer Service and Customer Relationship Management (CRM)
Jim Kadlecek and Flavil Hampsten 23
Chapter 4 Priority Systems
James T. Reese, Jr 33
Chapter 5 ticket Pricing
Kevin Heisey and James T. Reese, Jr 47
Chapter 6 the ticket Sales Process
Mark Washo 59
Chapter 7 ticket Distribution
Shelley Binegar 79
Chapter 8 Secondary ticket Market
Joris Drayer 89
Chapter 9 Legal Aspects of ticket Operations
Mark A. Dodds, Kristi Schoepfer Bochicchio,
and Peter Han 101
Chapter 10 Policy Development
Shelley Binegar 121
Chapter 11 internships and Job Preparation
Vicky Martin and James T. Reese, Jr 139
Chapter 12 Securing a Job in ticket Operations
or ticket Sales
James T. Reese, Jr. and Vicky Martin 157
References 169
index 179
About the Editor 183
About the Authors 185
James T. Reese, EdD, is currently an associate professor in the sport management program at Drexel University in Philadelphia, Pennsylvania. Prior to his arrival at Drexel, he was an associate professor and graduate director in the Department of Sport Management at Liberty University in Lynchburg, Virginia. Before that, he served as an associate professor at SUNY Cortland in the Sport Management Department, and as graduate coordinator from 2006 until 2010.
Prior to his appointment at SUNY Cortland, Reese coordinated the undergraduate sport management program at Ohio University, establishing a partnership with the College of Business’ Sales Centre to create a sport management sales certificate program. It was one of the first in the United States. He has participated in various consulting/education projects involving, among other subjects, ticket operations training for the University of Nebraska at Omaha, and ticket and sponsorship sales for numerous sport organizations.
Reese has a long history of involvement within the sport industry. From 2002–2003, Reese was the vice president of IFSA/USA (International Federation of Strength Athletes). Prior to that appointment, he worked as a ticketing administrator for the Denver Broncos Football Club for three years (1996-1999), assisting in the ticket planning of Super Bowls XXXII and XXXIII. Reese began his career in the sport industry with two years (1994–1996) as an assistant tennis coach and facility management assistant at Georgia Southern University and two additional years (1996–1998) as an assistant tennis coach and facility management assistant at the University of Northern Colorado.
Dr. Reese conducts research in the areas of ticket operations, ticket sales, ticketing related legal issues in intercollegiate and professional sport, ethical issues related to sport, and facility and event management.